Your privacy matters to luckpot. This Policy explains exactly what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino data subject under the Philippine Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how luckpot ("luckpot," "we," "us," or "our") — the operator of the online gaming platform at luckpot.co — collects, uses, discloses, stores, and protects the personal information of individuals ("Data Subjects," "Players," or "you") who visit, register on, or transact through the luckpot platform.
luckpot is committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, luckpot also observes data protection standards required by the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Philippine Data Privacy Act, the Data Controller responsible for your personal information is:
luckpot has appointed a Data Protection Officer (DPO) as required by the Philippine Data Privacy Act. The DPO can be contacted at the address above for all privacy-related inquiries, complaints, and data subject rights requests.
luckpot collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number, selfie photo | During KYC verification |
| Contact Data | Mobile number (PH format), email address, residential address (city/province) | At account registration |
| Financial Data | GCash number, Maya account, BPI/BDO account details, transaction history | At deposit/withdrawal |
| Gaming Data | Game history, wager amounts, session duration, bonus activity, win/loss records | During active play |
| Technical Data | IP address, browser type, device type, OS, session timestamps, login logs | Automatically on access |
| Behavioural Data | Page views, game preferences, feature usage, click patterns | Via cookies/analytics |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | When contacting support |
luckpot does not collect sensitive personal information as defined by the Philippine Data Privacy Act (e.g., health records, political opinions, religious beliefs) unless directly relevant to a responsible gaming assessment or legal compliance obligation.
luckpot collects personal data through the following means:
luckpot processes your personal data for the following purposes, each grounded in a lawful basis under the Philippine Data Privacy Act:
luckpot uses cookies, web beacons, and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following cookie categories are used:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play games or access your luckpot account, though some personalisation features may be limited.
luckpot does not sell your personal data to third parties. Your data may be shared only in the following circumstances:
All third parties who receive luckpot player data are required to process it only for the stated purpose, under binding data processing agreements that impose obligations equivalent to this Policy.
luckpot retains your personal data for as long as your account remains active and for the minimum retention periods required by Philippine law and PAGCOR regulations thereafter:
After the applicable retention period, personal data is securely deleted or irreversibly anonymised. Data that has been anonymised and can no longer identify an individual is not subject to this Policy and may be retained for statistical and analytical purposes indefinitely.
luckpot implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a Data Subject under Republic Act No. 10173, you have the following rights regarding your personal data held by luckpot:
To exercise any of these rights, contact luckpot's Data Protection Officer at [email protected]. Requests will be acknowledged within 5 business days and resolved within 30 days where practicable.
luckpot enforces age verification through mandatory KYC documentation (valid Philippine government-issued ID) before any withdrawal is processed. Suspicious age-related activity is reported to PAGCOR as required under the regulatory framework.
If you are a parent or guardian and believe a minor has submitted personal data to luckpot, please contact our Data Protection Officer immediately at [email protected]. We will investigate and take appropriate action within 48 hours.
luckpot may update this Privacy Policy from time to time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR requirements, or luckpot's internal data handling practices. The "Last Updated" date at the top of this page will reflect the most recent revision.
For material changes — those that significantly affect how luckpot processes your personal data or affect your rights as a Data Subject — luckpot will provide notice via a prominent platform banner or a direct notification to your registered email address at least 14 days prior to the change taking effect.
Continued use of the luckpot platform after the effective date of any Policy update constitutes acceptance of the revised terms. If you do not accept the updated Policy, you should stop using the luckpot platform and request account closure.
For all privacy-related inquiries, data subject rights requests, or complaints, contact luckpot's Data Protection Officer:
You also have the right to escalate unresolved privacy complaints to the National Privacy Commission of the Philippines. Information on filing a complaint with the NPC is available on the NPC's official website.
luckpot · luckpot.co · Operating under PAGCOR's regulatory framework · Republic of the Philippines
luckpot's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012) and National Privacy Commission guidelines — your rights as a Filipino data subject are protected.
Sensitive data — including passwords and payment account numbers — is encrypted at rest using AES-256, the same standard used by Philippine national banking infrastructure.
luckpot does not sell, rent, or trade your personal information to advertisers, data brokers, or any other commercial third party. Your luckpot data stays within the luckpot ecosystem.
luckpot has a registered DPO as required by the Philippine Data Privacy Act. Your rights requests and privacy complaints are handled by a qualified professional, not a generic support queue.
luckpot uses only essential, analytics, and preference cookies. We do not deploy third-party advertising cookies or cross-site tracking — your browsing habits outside of luckpot are none of our business.
In the unlikely event of a personal data breach, luckpot will notify the NPC and affected players within 72 hours — as required by Philippine law and best international practice.
Your data is protected. Your games are fair. Your GCash withdrawals are fast. luckpot is the Philippines' most trusted PAGCOR-regulated online casino — built for Filipino players who deserve better. Must be 21 or older.
21+ · PAGCOR REGULATED · DATA PRIVACY ACT COMPLIANT · PLAY RESPONSIBLY